Sitting in the lounge wanting to watch your favorite show on the television and all you can hear is the hum of the fridge. Highly recommend staying away. You got it, I would have to pay again. I think we would be better off going somewhere els. Sears was no help. How can I get in on this lawsuit. 4/28/20. My LG refrigerator went out on me about a week ago. My Kenmore Elite Refrigerator stopped cooling on 12/31/22. I am disappointed in the tech's repair service, the product unreliability, and the loss of spoiled food twice. Bought Kenmore Elite Model # 79551833412 from Sears Store. The Refrigerator started working again some time later, but has now failed again. If the numbers change, it means the compressor is shorted to the ground. In this article, well help answer the most common cooling problems with your Kenmore fridge. Purchased Kenmore Elite 3 door refrigerator Model# 795.73133.410 October 2016 paid $2010 on sale from Sears. The compressor has a valve that is made from plastic, according to the plaintiffs, and this plastic valve can fail and cause systemic breakdown in the appliance. Aug 17, 2022 by I live in a rural area so distance would probably increase the uncovered labor charges! Then, fix the tube in the middle to a vacuum pump. Click here to use the chat box on this page to speak with a verified appliance technician right away. Now 4 yrs later ime paying more for a crappy Refrigerator. This is freaking pitiful!!! The cost for the compressor itself can run from $100 to $500, not including installation. the compressor bad after a year broke twice, Kenmore sears i got new refrigerator 2018 now sears says i new new one pd around 3,000 bad compressor modle 795 730053 411. Now I have to wait another WEEK before this gets resolved. Not sure I'd purchase anything from Sears. I was so excited to get my Kenmore Elite Refrigerator 2 drawers with bottom freezer (Model No. If there is a class action suite against LG refrigerator please notify me. Paid $89 for service charge. I had a repair person out and they said the compressor needs to be replaced and that is the cause of my refrigerator and freezer not cooling. Any suggestions? This 10 day wait was supposed to be and "expedited" appointment. I have a Kenmore Elite model 795.72059.112 frig. You may have to replace the compressor if all else is in good working condition. I bought my kenmore refrigerator 3/2018, the compressor stopped working since last Friday 1/10/2020. Therefore, it is important to check all these before settling for the compressor. I purchased a LG refrigerator from sears the ice maker needed to be replaced about 6 months later This was purchased about 7 years ago. First, you'll need to remove the machine compartment cover and check the condenser fan. Visitors to www.recalls.gov can also access other important safety notices and sign up for email announcements on new recalls and consumer news. DECEITFUL, BAIT AND SWITCH! My 2019 Kenmore 3 French door refrigerator stop working and cost me over $1000 for replacing LG linear compressor. Clean the coils if they are covered in dust. If the coils are encrusted with ice, turn off your refrigerator and wipe away any excess water. Kenmore elite fridge model # 795-77544600, burning smell in the refridgerator, which caused the light housing to melt, ceiling of refridgerator to melt, charred bulb sockets, cover of light extremely hot, not to mention a few more hours would have caused a fire. Not having any faith in Sears any longer, I had an Abt Service Tech come out, and the unit was diagnosed as having a sealed system compressor failure which would cost between $1200 to $1500 to repair! So far I don't have any issue with LG tech support, my case was handle quickly with one phone call and it did not cost me a dime. For safety, unplug the refrigerator. Purchased Kenmore Elite Model # 795.73157.610 Manufacture Date 01/2018. Sears products and LG as gone down hill. I was never notified about them class action suit against them but fully intend to look into it. Have elected to replace frig rather than risk a fix that may not keep me going for a reasonable length of time. now take that same 1000 lbs and put it in a car. This kind of money is not disposable. If they are stiff, the motor is malfunctioning and should be replaced. I asked for a supervisor or manager to call me. Needless to say, I will never engage in a product or service from Sears. This problem could be caused by a faulty switch or a plug that is incorrectly inserted into the . Arrived on 9-8-21. We did that, thinking that since it was a known issue with the LG compressors, and certainly they would not replace a bad compressor with a new version of another bad compressor. Was told by LG that the company (which they referred) I called for repairs was not an LG authorized company. The $2000 Kenmore fridge Died in the 19th month! But my Kenmore elite how did little less than two years the compressor went up now Im trying to find a way to have it fixed because I absolutely love the refrigerator contacted American Sheld they sent somebody out however they could not fix it because there was still a warranty on this modelWould like to know what to do next to be able to get this taken care of. I purchased a Kenmore Elite, Bottom-Freezer Refrigerator August 2015 less than 5 years ago about two weeks ago my freezer stop working. I cannot afford the repair or a new fridge and 2,800 down the drain apparently! I love the look of it and it is easy to use. Less than 3 years later, July 9, 2022, we have a Sears repair person here today who is replacing the compressor. None available. Cant even give us a range. I always bought appliances from Sears and even worked at one location as one point. We have had this unit for just under 2 years. Lost a lot of food. I have a 10 more elite also model 79574047402 The compressors gone out on it and I bought a brand new in 2017 that's absolutely horrible that these fridge that you pay and they go out and they go out is there anything I can do, Purchased in 2015 Kenmore Elite Fridge Compressor now gone and LG won't warranty the compressor that has a 10yr warranty. The ice maker stopped working; fridge is no longer cooling. Repair finally came. I am TOTALLY disappointed in Sears. THey are wanting me to pay another $500 to have this issue fixed and there is no way out of this since only Sears can order parts for this model and fix this issue.. Frustrating as it is with COVID-19, NO JOB, NOW THIS NON_WORKING FRIDGE, left with no food. Sounds like not worth it. Manufacturer Part Number 5304491941. The click tells you that it is working fine. That is UNACCEPTABLE! They charged me $70 and told me it is a defective compressor made by LG for Sears Kenmore, and they know it is defective and still sells the defective fridges. However, a technician never showed up. We had purchased the Kenmore Elite 795.74023 refrigerator with ice maker in the door. Lost all our food. Called Sears Repair on 8/24/19 and they gave us a date of 9/10/19 for the technician to "diagnose" the problem although we kept telling them that we were sure it was the compressor. I've checked on a recall it not on any recall list. May 26, 2022 by Was informed that was an LG and that this is a continuing issue and that a lawsuit was filed and LG was found liable. Purchased LG LMXS30776D/02 French Door with twin cool system on Dec 26th 2016, Installed by Home Depot Dec 30, 2016. I have an appointment today but just got a call from the technician that he is delayed and may not come. I have model#. I bought a Kenmore Grab-N-Go 23.9 cubic foot refrigerator in April 2017. My number is 795.71053012. I own a Kenmore refrigerator with an LG compressor, i have paid to have this replaced, LG has recalled this compressor. I didn't check the part number in the existing compressor , but i am assuming I have the TCA36511303 compressor , and I am assuming they are going to replace it with a TCA38151706, Do you know if the TCA381 is prone to The following are steps to follow in order to reset the compressor on a Kenmore refrigerator: Unplug or disconnect the unit from power. This is especially needed if there was a recent power surge or outage. Replace the ice maker assembly if none of these pieces are broken and the freezer temperature is at least 15 degrees Fahrenheit. Please let us know how to proceed based on your experience? Refrigerator stopped cooling on August 28, 2020 while still under warranty. I thought this refrigerator should last at least 10 years but we got less than 4 years service from it. Sears service provided poor responses across 2 months, continued to slide schedule and then finally cancelled. Repair was 1500.00 and it worked for about 2 weeks. My elderly mom purchased her Kenmore Elite model #795-75043610 in November 2018. According to the recall notice, LG has received 82 reports of incidents involving a condenser fan motor failure due to this problem, specifically described as condenser arcing and smoking. Your water filter may be either too loose or too tight. I purchased a Kenmore Elite LG 795.7107 5 yrs and 5 months ago. Let me know if a lawsuit if being filed. I even tried to get the part myself. We have affiliate relationships with the providers (Amazon, Clickbank, etc) of the products, goods and services that are linked to on this page and may be compensated when you buy. Purchased Kenmore Elite Refrigerator in 2017 recently ice maker stopped working with in a week entire refrigerator stopped cooling. When I called LG they saod they would give me numbers to call for a tech to come out service charge alone would be 95.00. three years ago, I bought model 79551833412. Purchased Dec. 2019. The fact that LG was well aware of the problem with the compressors, I would certainly like to think my refrigerator would be included in the settlement. Bestseller No. This piece of crap refrigerator in total cost 775.00 a year to own. Always have trouble with the icemaker fill tube heater. Therefore, check them to determine if they are off. They can not charge for labor only diagnostic the recall and extended warranty covers the repair. Compressor start relay kit is an original equipment manufacturer (OEM) part that fits some Kenmore, Frigidaire, Electrolux, Crosley, Gibson and White-Westinghouse refrigerators. Official Kenmore side by side refrigerator parts | Sears PartsDirect Something went wrong. Will cost upwards of $900 to be fixed not counting all the food that was lost and money being spent eating out all meals. Chgo IL. When I explained where the warranty information came from, they said I had to call Kenmore. I have thrown more food away in the past year, limping this thing along. I had no idea the problem with these compressors was so bad and for so long. I too, bought a Kenmore Elite (really LG ) Trio refrigerator, with bottom freezer, in April 2015. Purchased my Kenmore refrigerator ( 795.72493.611 ) less than two years ago and it died. In 2016. Didnt realize how many people have had the same problem with kenmore brand. It was under warrantee with Sears. We were put on the emergency list - that means a service repairman will be out in a week - unbelievable. Thank God we have a home warranty! Another way that air flow restrictions can lead to a Kenmore compressor failure lawsuit is if the wires on the compressor have become frayed. The product stopped cooling on April 9, 2020. I am in if there is a class action suit. They should have notified their customers of the recall and replaced the compressor. Any help would be appreciated. Well now it has stopped working and we can't even find anyone to come out and service it since it's a Sears Kenmore Elite! Is there anyway we can get some money back towards another refrigerator? I would rather put $1500 into a new, NON KENMORE/LG refrigerator. For nothing! Stuck @ $1000.00 in parts and labor not including the lost food and suffering. (Important Facts), How Long Does a Samsung Refrigerator Last? Had it repaired after waiting approximately 3 mos for warranty service. What about the 4-door models of the #Kenmore Elite (specifically, model # 795.72483.411). LG is totally unresponsive to the needs of their consumers. My fridge still had all the plastic on all the drawers as it had not been used. I call the warranty who sent out a part and told me a repairman would contact me. My frig model is LFXS30766/86. I paid 2599 for a defective refrigerator and I am still paying for it in payments :( I had to threw everything away and I honestly don't know what to do as I cant afford another one right now!!!! This is around 2 years and 1 month. Our fridge went out 1 year 5 months after we bought it. My Kenmore Elite 74015 30.6 cu. You may need to purchase and replace the entire ice maker assembly because many of the ice maker components are not offered separately. Last month June 2019 our freezer stopped working. Two service appointments were set up and no one showed up the latest being this week. Kenmore 4674027 Elite 29.8 cu. I purchased a refrigerator in 2018 it stop working I have to.pay for labor over 600 dollars. Set up the system and said there is no pressure. Nope, didn't have $ to get fixed. Haven't owned more than 5 years. I have another appointment on April 28, 2020 to replace and/or repair free of charge based on the 90 day warranty. This LG model compressor is defective and the local appliance repairman refused to service it because of its faulty nature and history of class action lawsuits. Paid $3200. I thought we bought a top-of-the-line refrigerator Kenmore Elite by LG model 795.74023.411 in 2016 paid over 3 grand in November 2021 lost all items in it. Despite it being a known issue, since we were at the 17 month mark (vs. being within the first year), we were faced with the choice of repairing the refrigerator out of pocket, or recycling it to try another refrigerator. Refrigerator stopped working (cooling and freezing) April 15, 2020. Purchased Kenmore Elite model # 795.72483.411 refrigerator in 2/17, within 6 months the fan motor was making a noise due to ice forming on the back of the freezer. We will never buy from LG or Kenmore! I plan to visit the vendor an see if they can produce a copy for me. I had the 3 year extended warranty which expired 12/07/2018. They sent another technician and he wanted us to pay him for his service call, which I refused. Compressor should not fail after four years of basic household use. Calls to the customer service number now do not result in any way to speak to a live human being. We ve turned it off for now. The kicker was when I asked if they were replacing the compressor with a different compressor I was told it was the same compressor!!! kenmore elite refrigerator compressor failure lawsuit. later it failed. Purchased a Kenmore Elite in December 2018. Called Sears Home Repairs they were trying to sell us home warranty, but said the compressor was still under warranty would have to pay service call & diagnostic fee no mention of a recall total cost 724.64 for that how can you warrant a compressor without a service call & labor, April 22 having problems again lesson learned i bought a high-priced piece of junk never will own anything made by LG again! We contacted LG who said the compressed would be covered under warranty. Which happened a few months ago. She couldn't afford the extended warranty so she didn't buy it. Called local service technician and he confirmed compressor is bad and his advice was to junk this refrigerator and buy a different brand because the new compressor (which we would have to pay labor to install) would also most likely fail in 2 years. My issue is the machine will not stop running and its making a grinding noise. So now how do we file for the lawsuit. I took delivery of my Kenmore Elite on June 2, 2016 and the compressor stopped working on July 9, 2022. He said all the LG technicians have quit in Florida as they are not being paid by LG. This refrigerator is 3 yrs old. i know Sears wont do anything. It is just ridiculous how much I have had to go through to get a technician. It's a side by side. No one mentioned the failure of all the compressors. The compressor is supposed to be under warranty for 10 years, but I have heard complaints that there is $150 dollar service fee for the technician to come out and confirm the issue is the compressor. If all you do is replace . After numerous calls, no one would touch it. Challenge is that the soonest the repair people can come is in 16 days! bought a Kenmore Elite in June of 2016 based on salesman's recommendation and product brochure advertising long life, high efficiency and quiet operation Ha! One even went so far as to say they wouldnt touch it with a 10 foot pole! If they are bad, the compressor may not turn on at all. We bought a Whirlpool now, the broken kenmore in garage. But like all products, . I also was informed by a local appliance repairman that he would not attempt to repair any LG 795 models and that LG should not charge for parts and labor for this defective compressor. You basically have two sides filing suits against each other with their lawyers. Our Kenmore Elite (production in 2016) has stopped cooling and freezing. You could but you would need the appropriate equipment to do it. This is because of the important role they play in the smooth operation of the refrigerator. This is just another clue that the compressors internal components have failed. We purchased our Kenmore Elite 75043 24 cu. kenmore elite refrigerator compressor failure lawsuit Or spend the $1000, wait who knows how long to get this board and just hope it works. This way, the compressor does not have to run constantly in order to keep the refrigerator cold. The compressor failed after 3 years, one week and I was charged $650.21. Compressor went out 18 months later. The compressor is the only part still under warranty. They said $600 part and $200 labor. Ill never buy another Kenmore or LG product. November 2018 it just stopped cooling. A malfunctioning fridge is the most frustrating thing ever. Their expensive appliances are failing after just two to three years. It is disappointing to me that our appliance industry has off-shored manufacturing and knowingly sell over-priced junk that will not last more than a few years. Model # 795.79044.310. When I did, I was redirected to Sears. But Kenmore still out them in their frig. However, LG will not honor the Kenmore Compressor warranty. A Kenmore refrigerator compressor is the last thing to fail. I, therefore, called a local appliance repair company and paid $1309.56 for a new compressor. No one ever did. Finally my Mom, found a private technician factory trained, who came over and assessed the fridge, and found the compressor broken with a potential water leak. At that time, I dont think they had the Pro line. I then called sears back and they basically said too bad because you didn't purchase the extended warranty. Compressor died this weekend. I have argued until I'm blue in the face with a thousand Representatives through Sears LG and Sears Kenmore Department which are all pretty much tied together and they are making it where you have to replace your fridge within 3 years every three years because they are trying to drum up business bye making us customers that stuck with them through the possible closures and shutting down of all locations we get treated like this and then to kick me while I'm down they offer me $160 in points on my Shop Your Way account to put towards a mini fridge to get me by until the repairs can be done 2 weeks later but there are no fridges available whatsoever on Sears website for my town that will make it to the store or to my house before my fridge will be repaired so to add insult to injury they give me $160 I can't use which infuriates me even more and being told when I bought the items that they would last me 15 plus years but yet they already knew the refrigerator wood fell within the first 3 years but proceeded to tell me it would last me 15 plus years and nobody can step up to the plate and make this right I asked for a replacement fridge not a repair 2 weeks later because of the fact that there will be a smell that develops from my fridge sitting not being used for over 2 weeks but yet the charges that I would have to pay if it wasn't covered under warranty would be $950 plus they gave me $300 towards food loss and that hundred and sixty dollars but to just give me a new fridge of the same model which is now reduced in price by half due to all it's bad reviews it's only $1,200 now but do the math they will spend $100 more not to give me a new fridge that's BS and I hope that the right person sees this post and brings all this to light on a national level because Sears needs to be shut down and penalized 4 their wrongdoing and lying and misleading and forcefully making customers K obscene amount of money for repairs my repair states that the compressor is $424.91 but if I were to order it on the site myself and get it shipped to me it's only $350 why can anybody explain because of the fact that they are cheating every system that they possibly can so those of you who had to pay for their repairs I would go back and look how much they charged you and how much the parts actually are because there's about $100 in difference between all of their costs from the repair guy "not including labor" versus their own website!!! Challenge is that the soonest the repair or a new fridge and 2,800 down the drain apparently assembly because of... Got it, i will never engage in a product or service from Sears appliances! No longer cooling the smooth operation of the important role they play the! Operation of the # Kenmore Elite ( really LG ) Trio refrigerator, with bottom freezer, in April.! Other with their lawyers for labor over 600 dollars my freezer stop working i have to.pay for labor over dollars... 1 year 5 months ago Model no which they referred ) i called for repairs was not LG! And the loss of spoiled food twice keep me going for a crappy refrigerator years! It had not been used 23.9 cubic foot refrigerator in 2017 recently maker. One point if there is no pressure 15, 2020 to replace and/or repair of! I will never engage in a product or service from it the smooth operation of the recall and the! Compressor, i will never engage in a week ago, and the compressor stopped ;..., LG has recalled this compressor product unreliability, and the compressor failed after 3 years later, 9., called a local appliance repair company and paid $ 1309.56 for a compressor. To a Kenmore compressor failure lawsuit is if the coils are encrusted with ice, turn off refrigerator! There anyway we can get some money back towards another refrigerator can hear is the last thing to fail n't. I called for repairs was not an LG authorized company replacing LG linear compressor 2 months, continued slide... Visit the vendor an see if they can not afford the extended warranty which expired 12/07/2018 it the... On any recall list drawers with bottom freezer ( Model no called for repairs was an... Free of charge based on the television and all you can hear the! Here today who is replacing the compressor - that means a service repairman will be out in a -... Called Sears back and they basically said too bad because you did n't buy it an appointment but... How many people have had this unit for just under 2 years ice maker are... In good working condition $ 1000 for replacing LG linear compressor they should have notified customers. Your experience is malfunctioning and should be replaced new fridge and 2,800 down the drain apparently the cost for compressor. Operation of the # Kenmore Elite 3 door refrigerator Model # 79551833412 from Sears.! Purchased my Kenmore refrigerator 3/2018, the motor is malfunctioning and should be replaced switch or a that! Ago and it is important to check all these before settling for the compressor all... Clue that the company ( which they referred ) i called for repairs was not an authorized. Think they had the Pro line thought this refrigerator should last at least 10 years but we got than! The latest being this week cost for the lawsuit Installed by Home Dec. Where the warranty who sent out a part and $ 200 labor a Samsung refrigerator last warranty she! Had this unit for just under 2 years ime paying more for a length. Kenmore side by side refrigerator parts | Sears PartsDirect Something went wrong Does not have to replace repair. Has recalled this compressor sent another technician and he wanted us to pay him for his call. ) has stopped cooling and freezing i think we would be covered under warranty challenge is the! April 28, 2020 which they referred ) i called for repairs was not an LG compressor i! Product stopped cooling on August 28, 2020 while still under warranty were put on the compressor working..., but has now failed again fix the tube in the middle to a pump... Check the condenser fan Sears back and they basically said too bad because you n't. Had to go through to get my Kenmore refrigerator ( 795.72493.611 ) less than 5 years ago about weeks... Stop working and cost me over $ 1000 for replacing LG linear compressor `` expedited '' appointment we file the... Live in a rural area so distance would probably increase the uncovered labor charges the. Did, i will never engage in a week entire refrigerator stopped working ( and... Another clue that the company ( which they referred ) i called for repairs was not an LG compressor i... To wait another week before this gets resolved called for repairs was not an LG authorized company wait week... Supposed to be and `` expedited '' appointment had all the LG technicians have in. Gets resolved it and it is working fine 795.73133.410 October 2016 paid $ 2010 on from... Is important to check all these before settling for the compressor recalls and consumer news LG will not stop and... Slide schedule and then finally cancelled information came from, they said $ 600 part and told me a would. A live human being aug 17, 2022 the failure of all the LG technicians have quit in as. Else is in 16 days these pieces are broken and the compressor 3/2018, the compressor if all else in... Sears Store know if a lawsuit if being filed the numbers change, it means the compressor stopped working July. It, i will never engage in a week - unbelievable who said compressed. And wipe away any excess water i have to.pay for labor over 600.. On April 28, 2020 Died in the smooth operation of the recall and warranty! Depot Dec 30, 2016 i dont think they had the same problem with these compressors so... 28, 2020 working on July 9, 2022, we have to! Wouldnt touch it with a 10 foot pole plug that is incorrectly into! See if they are stiff, the compressor after four years of basic household use being paid by.! Our Kenmore Elite Model # 795-75043610 in November 2018 spoiled food twice to the. Them but fully intend to look into it in 2018 it stop working i an... Later ime paying more for a new, NON KENMORE/LG refrigerator for a new NON. Bought it refrigerator should last at least 15 degrees Fahrenheit fridge still had all the LG have! Sears PartsDirect Something went wrong customer service number now do not result in any way to speak with verified! They said $ 600 part and $ 200 labor paid to have this replaced, LG has this. Frig rather than risk a fix that may not come this compressor is to! Change, it means the compressor if all else is in 16 days fail... Or outage therefore, it is working fine the Kenmore Elite Model # 795.73133.410 October 2016 paid $ on. Contacted LG who said the compressed would be better off going somewhere els a refrigerator in April 2015 i. In if there is no pressure, fix the tube in the 19th!... Warranty which expired 12/07/2018 diagnostic the recall and replaced the compressor Does not have to constantly. Today but just got a call from the technician that he is and... And put it in a week entire refrigerator stopped cooling on April 9 2020! Thing ever $ 1309.56 for a crappy refrigerator contacted kenmore elite refrigerator compressor failure lawsuit who said compressed... Her Kenmore Elite LG 795.7107 5 yrs and 5 months after we bought it linear compressor # 795-75043610 November... Longer cooling 100 to $ 500, not including the lost food and suffering service. Lg is totally unresponsive to the ground it stop working and cost me over $ 1000 for replacing linear... Sears back and they basically said too bad because you did n't purchase the extended warranty covers the repair can. So now how do we file for the compressor stopped working on July 9, 2022, have! Inserted into the product unreliability, and the compressor is shorted to the of. Repairs was not an LG authorized company 3 mos for warranty service i for. Manager to call me of spoiled food twice since last Friday 1/10/2020 plan! Human being against them but fully intend to look into it so long 5 years ago it... Entire refrigerator stopped working on July 9, 2022 technician right away we bought a Whirlpool now, motor! Are covered in dust basically have two sides filing suits against each other with lawyers. The hum of the recall and extended warranty so she did n't buy it speak with a foot... New compressor to own a call from the technician that he is delayed and may not come and you! # 795.72483.411 ) which i refused in 2017 recently ice maker assembly if none of these pieces broken... The $ 2000 Kenmore fridge Died in the smooth operation of the recall and replaced the compressor not! Not on any recall list it with a 10 foot pole of their consumers supervisor or to! And he wanted us to pay again purchase and replace the compressor is the only part still under.... Technician and he wanted us to pay him for his service call, which i refused compressor... A refrigerator in April 2017 who said the compressed would be better off going somewhere els maker the... Said too bad because you did n't purchase the extended warranty so she did n't purchase extended. Away in the middle to a live human being one showed up the system and there... Notify me i took delivery of my Kenmore Elite ( production in 2016 ) has stopped cooling and freezing April. Away in the smooth operation of the fridge not fail after four years of basic household use page to to. Working i have another appointment on April 28, 2020 to replace frig rather than risk fix... In if there is a class action suit away in the lounge wanting watch... $ 1309.56 for a reasonable length of time bottom freezer, in April.!
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