Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. The default setting is to merge the two together so you see only one network name. 22h52, Stats show you are connected to the internet, on If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . How does the speed test look? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Give it a minute or two to connect. Full Fibre connection You can find this on the reference card on the back of the router. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Step 6: Click Add Server. And if you're using a filter, check that's plugged incorrectly too. online troubleshooter. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). Wireless is switched off either for the 2.4GHz or 5GHz bands or both. If this doesn't fix it call 0800 111 4567. on A wizard will open to be Your BT Hub has detected a problem with your Internet connection. Turn your Hub on and off using the power button and wait a moment. Simply touch the power button to wake it back up. 01-06-2020 If it's still red, try resetting the Hub's default settings using the reset button. We're usually less busy between 12 and 6.30pm. Your Hub is connected to the EEmobile network via Hybrid Connect. If you need extra support watch the video below. How do I create a wireless connection to my BT Business Hub 3 using WPS? It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. If you can't get online, it might be your device. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. I have connected to master socket but this makes no difference. Which router, BrightBox 1 or 2 or . Turns out I had no engineer booked (lucky I did not wait three weeks). If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Check the power supply and that your Hub is turned on. 16h24. Press and release your Hub's Restart button. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? If you think I helped please feel free to hit the "Thumbs Up" button below. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Tech Advisor helps you find your tech sweet spot. Engineer said there must have been a line fault. The Smart hub should just need connecting staight into the wall socket. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. Select your hub from the options below to see what they mean. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. If you experience an eligible fault in the future, raise it online or contact us. Wait a couple of minutes for the Power light to glow blue. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Wireless security is switched off for one or both wireless channels. 30-05-2020 They continually take us back to the sign in page which is always just a turning wheel. 03-06-2021 Get six months of BT broadband and TV half price. When you first plug in your hub, the lights will appear in this order. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. 23h09, on switch it back on again via the Hub Manager. If you do notice these drops becoming more frequent please get back in touch and we can go from there. Check the power cable is correctly inserted. 22h44, Thanks - I will grab that data - here is some general info, on The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Can you post your router stats and we'll take a look? As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? Blue: The Super Hub is in router mode. on For a Smart Hub: on the Advanced Settings / Broadband / Internet page. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? It's a possibility that the text was just referring to your home phone activation. Plug your Hub's power cable into the mains and turn on. I could still connect to the hub, but had no internet access, as the broadband light was out. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine Your device has a strong mobile signal (two or three bars are good). Open a new web browser window and follow the on-screen help wizard to get connected. Go to http://192.168.1.254/ in your web browser. If it's red after this use the Contact us link at the bottom of the page. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. On Monday no lights on the Openreach modem were on. Trying to work out your BT hub orange light from your BT hub green light? This really can help. Press and release your Hub's restart button. 12h26. It can take up until midnight on the day we switch your broadband on for it to start working. Any joy? On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. This table shows other lights that you might see and how to deal with them. This can take up until midnight on the day we switch your broadband. It will save time if you can try these first before calling us. Check the power button on your Hub is On. If you get stuck, see your hub's set up guide. Many connections problems can be resolved by turning your BT Hub off and on. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. Select your hub from the options below to see what they mean. And if the problems cant be fixedheres Sorry to hear you can't connect to the internet. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. on If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. If you are still experiencing issues there are a few things that you can do to try and fix the problem. At the end it will raise a fault for you. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Ive read some posts about changing the password but cant see how that would make a difference. Dont have a different device to try? if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. Finally. 11:33 PM. Hope this helps you. Announcements, Guides & Community Updates. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. This is a white box that connects to your BT Hub. It has five antennae and uses four Giga ethernet connections. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. 30-05-2020 Does it announce your correct no. The pink light has other reasons for flashing. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. 17h47. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). This light turns on when it gets no connection. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Re: Light on router is blue but no internet connection! Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Check you're connected with the correct username in the Hub manager. When you first plug in your hub, the hub will take about four minutes to synchronize. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? There are also four ethernet ports and a USB slot. If it's your broadband activation day, it can take until midnight for this to happen. 30-05-2020 Using the Power button, turn your Hub off and then on again. We'd like to help so please get in touch. on Make sure the Power button is switched on - you'll find this on the back of your Hub. You can check for network problems by selecting "Check service status" on the app home screen. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Having problems with your Mini Hub? A steady blue means that the Hub is connected to your broadband. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. on Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. best broadband deals. 19h00. 30-12-2016 BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. The light will turn blue when your Hub is ready. Use the Power button to turn your Hub off and on again. Get help setting up your Smart Hub>, Check for any service problems in your area. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. If you need to disable this, follow these steps in reverse. If everything has been entered correctly you should be able to access the internet. The Hub is working but isn't connected to the internet - this takes about two minutes. Take a look at our suggestions below. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Connect a device to your Hub using a cable or wi-fi. The light will turn steady blue when your Hub is ready. Press the Restart button on the back of your Hub. However, that isnt always the case and it could actually be down to a whole list of things. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. I would now say 99.9% this was an external issue / no faults inside the property. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. He it trying to book an engineer (external) to check the line. Broadband needs a working phone line. Do not report it as a broadband fault - you will go round in circles. Your Hub is connecting to another wireless device using WPS. If it's still red your Hub might be faulty. 31-05-2020 BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Could you follow the steps that @XRaySpeX posted and let us know what happens. First, try resetting your router to its default settings. 13-06-2020 Look for a tab that says disconnect and click on it. Restart your device, and if the light is still red, contact us. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. It was definitely the internet it was referring to as it said we should now be able to connect. 31-05-2020 - edited Check the broadband cable. 23h08. Using the Power button, turn your Hub off and then on again. Turn it off and then on and try again. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Not a very joined up response but some of the staff were very nice to deal with. Broadband light is blue, but I can't connect to the internet. Monthly cost changed on Tuesday - no internet since then! This doesn't affect our editorial independence. Choose Status in the top-left corner of the home page. 31-05-2020 Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Smart setup is shown in the picture you posted in message 5, click to disable. Check your cables. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. His main beats include VPN services and antivirus. I happened to also have a new Hub ordered on this account a few weeks ago. Ask questions and share tips with other people 24 hours a day. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Any help very much appreciated. 12h58. Use the Contact us link at the bottom of the page to get in touch. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Find your broadband network login details. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. I have reset hub etc - still no internet. I would just report a line fault / do a line test and report it as a phone line fault. This simply indicates that your BT hub is establishing a connection to the internet. My workaround has been to manually enter DNS settings on each device. Wait for at least three minutes for it to turn blue. Your Hub will restart and the Power light will glow steady blue. We had the one about the phone on the 19th. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. You'll be able to book an engineer appointment if the problem cannot be fixed online. I called Plusnet to chase and was able to rest the password and get it back up and running. If either of these fixes the issue, then there is a problem with your phone wiring. I don't know what the 01733 fault was or when is started. Give it a couple of minutes and try again. My broadband has been down since last night, ive done everything I can think of to sort it but no success. You should receive updates from DPD. Hi, Ive just had the same issues tonight. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. if BT is down in the local area. 30-05-2020 22h06. Don't worry if you don't have full signal. Wait a couple of minutes for it to start. If it's flashing red, you didn't connect. Blue light but no wifi or internet connection. If it's flashing red, you didn't connect. Please can you help me? make sure your device is connected to the WiFi network. when you dial 1470 17070? Open a web browser and follow the on-screen help wizard to get connected. 12h58, on It might be a router firmware issue with an easy fix. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. If this isn't the case the first thing to try is restarting your hub. Jim has been testing and reviewing products for over 20 years. Need to know more about your BT hub lights in general? If it does, restarting your phone, tablet or other Wi-Fi devices might help. Plug your Hub directly into this and see if it gets an internet connection. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Click on your model of Hub to find out what the lights mean. Where you push a pin or paperclip into the reset hole at the back until the light turns green? Try a few different spots around your house to find the best 4G signal. Step 4: Scroll down until you see the section called Configure DNS. If you haven't I would expect it to go live by midnight tonight. If you dont know where it is, its typically where your broadband cable comes into your house. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Press the Restart button. This takes a few minutes. The test socket is your main socket. A blue light means the hub is working fine. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). I have connected to master socket but this makes no difference. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Turn it off and then on and try again. If this doesn't fix your issue, please contact us. 1:43 PM There's a problem. This is my personal Community Forum account to help out around these parts while I'm at home. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Get more information on BT Power Save mode. Connect a device to your Hub using a cable or wi-fi. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Hub is back where it belongs. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Your device cannot connect. For a BrightBox: in the Internet section on the initial Status page or. Checking our supplier records, just out of interest is your activation date today? It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 30-05-2020 Don't forget to check your microfilter if you have one. Flashing red and blue: The router is connecting to a device via WPS. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Light on router is blue but no internet connection 1 user liked/thanked this post: We'll be ready to reactivate your Mini Hub straightaway. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? The "Ready" light: This should be on 24/7. 31-05-2020 Log in to your account and we'll run tests to check for any connection problem you're having. Need to know more about your BT hub lights in general? Just plug your Smart Hub into your master phone socket. If it stays green, turn your Hub off and on again. 30-05-2020 I happened to have a new hub which I installed (BT registered). Try moving Hybrid Connect. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. appears to be unstable / he is worried things might drop out again. Check all of your cables are plugged in correctly. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). You should also check for other lights on the BT Home Hub's display. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. 30-05-2020 There may be a problem with your computer and/or its connection to the Hub. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Your broadband is active, but your Hub can't connect. 16h54. Give it a couple of minutes and try again. These are the basics to what your hub lights mean. 1:55 PM. 13-06-2021 The power is off, or you've turned the lights off. We steer you to products you'll love and show you how to get the most out of them. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . Turn it off and on then try again. Trying to work out your BT hub orange light from your BT hub green light? Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? You should still get a good connection. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 If it's still not working the use the Contact us link at the bottom of the page. Have you received an email advising that your fibre broadband's gone live? Second, check that you havent got a CloudFlare DNS is free, fast and seems to respect privacy. We lost internet around 6pm Friday 29th - but always blue light / system working? You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. I'm not in the office at the moment so I can't check your account. When the hub's lights are on, it's ready. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Ah ok. Can you try this guide to see if it helps? Thanks for the reply. Is the power cable plugged in and switched on at the mains. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub?
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